Support
How can we help?
If something is not working or you have a question, write to us and we will reply as soon as we can.
Frequently asked questions
How do I delete my account?
In the app, go to Profile → Account & security and tap “Delete my account”. You can also request it from this site. Learn more
Why do you ask for my name or nickname and a social media account to post?
If your account isn’t verified yet, when you send your first listing we ask for your name or nickname and one social media account; the phone number is optional, except for shops and brands. That way we check that whoever posts is a real person or business. Only our team sees them and, once your listing is approved, your account is verified.
What happens if I stop using my account?
Nothing. Your account and your listings stay as they are until you decide to delete it. Learn more
Is HeyHeyRoller free?
Yes. Downloading the app, creating your profile and exploring are all free.
How do I suggest a spot or post an event?
From the app. Free spots and events don’t need a business account: you suggest them, our team checks that they are genuine and meet the requirements, and they are published for free.
A listing has wrong information. What do I do?
Open the listing and tap “Report this listing” at the bottom. Our team will review it.
How does my business get listed in the app?
Download the app and create your account. Then, in your Profile, tap “Switch to business account”, go to “My business”, register your shop, spot, brand or event and choose your plan. Once your listing is approved, we email you the steps to activate your plan. As soon as you pay, your listing goes live instantly. Learn more
How do I manage or cancel my subscription?
Use the “Manage my subscription” button on the plans page. Learn more
How do you look after my data?
We only ask for what we need and we never sell your data. Only the providers that help us run the app use it, as the privacy policy explains. Payments are processed by Stripe and we never see your card details. Learn more
Is there a guide to using the app?
Yes. In the app, go to Profile and scroll to the bottom to find a short user guide.
We could not find questions with those words. Write to us and we will help you. Write to us
Didn’t find your answer?
Write to us and our team will reply by email as soon as possible.