이용약관

Last updated: November 6, 2026

These terms explain the conditions for using HeyHeyRoller, its app and this website.

1. Acceptance

By using HeyHeyRoller you accept these terms. If you do not agree, do not use the app.

2. Who we are

HeyHeyRoller is located in Guadalupe, Nuevo León, Mexico, 67170.

3. The service

HeyHeyRoller helps you find where and who to skate with: crews, spots, events, shops and brands. For skaters, downloading the app, creating a profile and exploring are free.

4. Minimum age

For safety reasons, HeyHeyRoller is only for people aged 18 or over. We ask for your date of birth when you create your account. If we find that an account belongs to a minor, we may delete it.

5. Your account

You are responsible for the information in your account and for keeping it secure.

You can delete your account at any time from the app (Profile → Account & security → “Delete my account”) or by writing to support@heyheyroller.com. If you ask by email, we delete it within 30 days after you confirm. Deleting it erases your account and your personal data. The spots and events we had already approved stay in the app without your name, because they are community information; the details are in the privacy policy. If you have an active plan, deleting your account cancels it immediately; it does not renew and is not refunded.

6. Content you post

You are responsible for what you post. Content that is illegal, misleading, offensive or that infringes other people’s rights is not allowed. We may remove content that breaks these rules and suspend the accounts that post it.

We have zero tolerance for offensive, hateful, sexual, violent or harassing content, and for abusive users. By signing in or creating your account in the app, you accept these terms. Everything that is posted goes through our team’s review, and we handle reports within 24 hours at most: we remove the content and, when needed, block the account of whoever posted it.

If your account isn’t verified yet, when you send your first listing we ask for your name or nickname and one social media account; the phone number is optional, except for shops and brands. Only our team sees them and, once your listing is approved, your account is verified. This is how we check that whoever posts is a real person or business.

By posting, you allow us to show that content in the app and on this site while it is published. Published listings can be viewed on heyheyroller.com, also without an account, and may appear in search engines such as Google.

If someone posts offensive content or bothers other people, report it from their listing or profile. Our team reviews it and may remove the content, hide the profile or block the account, which will no longer be able to sign in to the app.

You can also block another person from their profile, from a listing they posted or from an invitation: you stop seeing their profile and everything they post, they can no longer invite you, and our team is notified to review it. You can unblock them at any time in Profile → Account & security → Blocked people. In addition, texts with offensive words cannot be published.

7. Businesses, subscriptions and payments

• Plans are taken out and paid for outside the app, on this site or by email with our team; the app only shows the status of your plan.
• Shops, paid spots and brands take out a monthly or yearly subscription, on a Rolling or Spotlight plan, which renews automatically at the end of each period.
• Paid events are charged once per post. Free community events do not pay.
• Upgrading your plan is charged right away; downgrading takes effect at the next renewal, with no credit balance.
• Current prices, taxes included, are shown on the plans page of this site.
• When a subscription includes a free period, a card is required up front and you are charged automatically when that period ends, unless you cancel before then.
• You can cancel at any time from “Manage my subscription”, on the plans page. Cancellation takes effect on your next renewal date: your subscription stays active until the next billing day and is not renewed.
• There are no refunds. Subscription payments are non-refundable, and neither is an event payment once the event has been published.
• Payments are processed by Stripe. HeyHeyRoller does not receive or store your card details.
• When a plan includes posts or stories on our social media, we only share the material; we do not edit or produce it. The business or organiser gives us the finished material, or we reshare something they have posted on their own accounts. Whoever provides the material is responsible for having the rights to use it.

8. Launch promotion (early bird)

The early bird promotion applies to shops, spots and brands that register before the app is published: 3 free months on Rolling plans and 1 free month on Spotlight plans. Restrictions apply and it is subject to availability: it is valid while places last. After the app is published, we reserve the right to modify the promotion.

9. Safety and liability

Skating involves risk. HeyHeyRoller does not organise or supervise the events, crews or spots posted by third parties, and is not responsible for the information they post. Each person is responsible for their own safety and for the activities they take part in.

10. Changes

We may update these terms. We will publish the current version on this page with its update date.

11. Governing law

These terms are governed by the laws of Mexico.

12. Contact

If you have questions about these terms, write to support@heyheyroller.com.