Datenschutzerklärung

Last updated: November 6, 2026

This policy explains what personal data HeyHeyRoller collects, what it is used for and what rights you have over it.

1. Who we are

HeyHeyRoller is a mobile app that helps you find where and who to skate with: crews, spots, events, shops and brands.

The party responsible for your personal data is HeyHeyRoller, located in Guadalupe, Nuevo León, Mexico, 67170.

2. Data we collect

To create your account we only ask for:

• Name.
• Email address.
• Date of birth.

Your account also stores its type (Roller or Business), an optional profile photo and, if you want, your country, state and city.

Sign in with Apple or Google: besides signing in with email and password, you can sign in with your Apple or Google account. In that case, that service shares your name and email with us. With Apple, this may be a private relay email that forwards our messages to you without us seeing your real email. We ask for your date of birth separately, because you must be at least 18. We never receive your Apple or Google password.

To post content (for example a crew, a spot or an event): if your account isn’t verified yet, when you send your first listing we ask for your name or nickname and one social media account; the phone number is optional, except for shops and brands. Only our team sees them and, once your listing is approved, your account is verified. We use them to check that whoever posts is a real person or business.

Public profile (optional): your profile is private unless you turn it on when you sign up or later in Profile. If you turn it on, other people can see:

• Your profile photo.
• Your name and your username.
• The social media accounts you add to your profile yourself (Instagram, TikTok or Facebook).
• The crews you belong to and the events you collaborate on.

Your public profile does not appear in public lists or search engines: people reach it from a crew’s members or from an event you collaborate on. Whoever manages a crew or an event can find you by your name or username to invite you, or by typing your full email address. Your email is never shown.

You can turn off your public profile at any time. If someone reports a profile, our team may make it private. With a private profile, only you can see your photo.

Crews and invitations: to ask to join a crew, you share with its manager (or with our team, if the crew has no manager) your name or nickname, one social media account and, if you want, how you found the crew. When you accept an invitation or your request is accepted, you appear as a crew member: with your photo and name if your profile is public; if it is private, you only count towards the total number of members.

Event collaborations: an event organizer can invite brands, shops, crews, spots and people with a public profile to collaborate. Nobody appears as an event collaborator without accepting the invitation.

Location: if you allow it on your phone, we use your location to show you how far each crew, spot, event, shop or brand is. In addition:

• Weather: to show you the weather on Home and on spot and event listings, the app sends your approximate location to our server, which requests the forecast from the Norwegian Meteorological Institute (MET Norway). We do not send them any personal data.
• Your area summary and alerts: for your daily summary of what’s new near you and for area alerts, we store an approximate location (rounded, about 1 km) and your phone’s time zone.
• Nearby event promotions: only if you expressly accept them, we send you notifications about events near you labeled “Sponsored”. You can turn them off in Profile.

You can withdraw the location permission at any time in your phone’s settings.

App usage and statistics: we record how the app is used: listing views, taps on contact, “Directions” and share, tabs and filters used, and the days you open the app, plus language, type of phone and distance unit. If you use the app without an account, this is linked to an anonymous identifier for your phone, not to your name or email. We use it for general statistics and to show businesses the totals for their listings; we never show them who viewed them.

Notifications: notifications are only for registered accounts. If you agree to receive them, we store an identifier for your phone so we can send them to you. They are sent through Expo and Apple’s or Google’s notification services. There are two kinds:

• App alerts, for example about what is happening near you.
• Promotions of events near you, labeled “Sponsored”. They are optional: we only send them if you expressly accept them, and you can turn them off in Profile.

You can turn off all notifications at any time in your phone’s settings.

Emails: we also send you emails about your listing and your plan (approval, activation, changes); receipts are sent by Stripe.

Photo library: the app only accesses your photo library when you choose to upload an image.

Sharing listings: when you share a listing, a link to heyheyroller.com is created that shows public information about that listing: name, image, date and place. The link does not include any information about you.

Reports: you can report a listing or a public profile. Our team reviews every report and keeps a record of who sent it; this is not shown to the person reported.

Blocking: if you block someone, we store that preference to apply it and notify our team to review it. If our team blocks an account for breaking the terms, we store the reason and the date.

Business sign-up before launch (early bird): if you leave your details on this site to claim the offer, we receive the business name, its type, your email address and, if you provide them, the city and country. We use them only to tell you about the launch and apply the offer, and you can ask us to delete them at any time.

Launch notice: if you leave your email on this site so we can tell you when the app is out, we use it only for that, and you can ask us to delete it at any time.

Photographers and videomakers: if you leave your details to share your work, we receive your username or the link to your social network or portfolio, your email, the type of work and, if you provide them, your name and a message. We use them only to contact you about your work.

Content you post: the information and the image you upload when you post a crew, a spot or an event. Published listings can be viewed on heyheyroller.com, also without an account, and may appear in search engines such as Google.

3. How we use your data

• To create and manage your account, including if you sign in with Apple or Google.
• To check that you are of legal age.
• To verify that people who post content are genuine.
• To show your public profile, only if you turn it on.
• To manage crews, their invitations and requests, and event collaborations.
• To show you what is near you, prepare your daily summary of what’s new near you and send you area alerts.
• To show you the weather on Home and on spot and event listings.
• To send you app alerts and, only if you expressly accept them, promotions of events near you.
• To produce general usage statistics so we can improve the app.
• To show businesses and organizers on a paid plan the totals for their listings, never who viewed them.
• To review reports about listings and profiles.
• To answer your support requests.
• To manage business subscriptions and payments.
• To notify businesses that signed up before launch and apply the offer.
• To tell people who asked about the app launch.
• To contact photographers and videomakers who want to share their work.

4. Who we share it with

We do not sell your data or share it with third parties for their own purposes. To run the app we work with these providers:

• Supabase: stores the app’s data and the photos that are uploaded.
• Stripe: processes business payments. HeyHeyRoller does not receive or store your card details.
• Apple and Google: if you choose to sign in with their account, they confirm who you are and share your name and email with us.
• Expo, together with Apple and Google: sends notifications.
• MET Norway (Norwegian Meteorological Institute): provides the weather forecast for the approximate location our server sends it.
• Bluehost, our web hosting provider: hosts this site and sends and receives the emails of the app and this site.

Some of these providers may store or process data outside Mexico.

With other people in the app we only share what you decide: your public profile, if you turn it on; the details you give when asking to join a crew, which its manager (or our team) sees; and your participation in crews and events when you accept an invitation. Your email is never shown.

5. Cookies on this site

This website uses cookies and similar technologies, our own and from third parties such as Google, to measure visits and improve our ads on other platforms. They do not include your name or email. This applies only to the website: the HeyHeyRoller app does not use cookies or advertising tools, and does not track you across other apps or websites.

Meta and TikTok pixels: only if you give your permission in the cookie notice, this site uses the Meta and TikTok pixels to measure and show HeyHeyRoller ads on those platforms. If you do not give your permission or you decline, they are not loaded. You can withdraw your permission at any time with the button at the end of this page.

You can turn them off at any time with the button at the end of this page, or block them in your browser settings.

6. Your rights (ARCO)

You have the right to:

• Access your personal data.
• Rectify it if it is wrong or incomplete.
• Cancel it, that is, ask us to delete it.
• Object to its use for specific purposes.

You can also withdraw your consent at any time. To exercise any of these rights, write to support@heyheyroller.com from your account email. We will reply within the time limits set by law.

You can turn off your public profile and nearby event promotions at any time from Profile in the app.

You can delete your account at any time from the app (Profile → Account & security → Delete my account) or from the account deletion page on this site.

7. Retention

We keep your data while your account exists. In-app notifications are deleted automatically after 90 days.

When you delete your account, we erase:

• Your account: email and password, or the link to your Apple or Google account. If you signed in with Apple, we also revoke access in Apple.
• Your profile: name, nickname, photo, date of birth and your city.
• The phone number and social media account we used to verify your account.
• The crews, shops and brands you registered, and anything you proposed that had not been approved yet.
• Your notifications, your approximate location and your phone’s notification identifier.
• Your public profile’s social media accounts, your crew memberships, your event collaborations and your saved place.

We keep, without your name:

• The spots and events we had already approved, because they are useful information for the community. If you want us to remove them too, write to support@heyheyroller.com.
• Listings you had claimed as yours: they are left without an owner and someone else can claim them.
• Usage statistics, only as totals that can no longer be linked to you.
• Payment records, which Stripe and we keep for as long as tax laws require.

From the app, your account is deleted immediately. If you ask by email or with the form, we delete it within 30 days after you confirm.

Deleted data may remain in our backups for up to 30 days; after that it is gone completely.

Events are deleted automatically 3 months after they end.

If you have an active plan, deleting your account cancels it immediately; it does not renew and is not refunded.

8. Minimum age

For safety reasons, HeyHeyRoller only accepts people aged 18 or over. That is why we ask for your date of birth when you create your account.

9. Changes to this policy

If we change this policy, we will publish the new version on this page with its update date.

10. Contact

If you have questions about this policy, write to support@heyheyroller.com.